Terms & Conditions

Meeting Point

Coolangatta/Gold Coast  Airport Transfers and Brisbane Airport Transfers

1) From Home address / Accommodation
2) From Airport
Brisbane International Terminal – outside the custom exit near the coffee club
Domestic Terminal – at the luggage carousel of the airline
Coolangatta/Gold Coast Airport International Terminal – outside the custom exit
Domestic Terminal – at the luggage carousel of the airline
*Driver will be waiting with your name on a signboard in front of luggage carousel.

Conditions of Travel
It takes approx 80 minutes from Surfers Paradise to Brisbane airport, 35 mins to Coolangatta/Gold Coast  Airport and 90 mins to Byron bay without any delay. It will take same time for Brisbane Airport to Gold Coast transfers.
Please consider 1.5-2 hours for Domestic and 2.5-3 hours for International to check in. Gold Coast Express Airport Transfers will not be Responsible for delays incurred due to traffic delays or vehicle breakdown circumstances beyond their Control. Gold Coast Express Airport Transfers is not responsible for delayed flights. In the case of a delayed flight, we will try our hardest to meet the customer’s travel demands depending on our schedule and length of time of delay. Should we be running on a tight schedule, alternative forms of travel will be re-arranged, as we are committed to the schedule of all customers. Booster seats, baby car seats or baby capsule will be provided when required, but must be requested prior to the date of travel.
Booking
Once you have made booking, you will receive confirmation via phone call or e-mail otherwise it is not regarded as a confirmed booking.A $30 surcharge applies for pick ups between the times 22:30 and 04:30 as well as on Christmas day and New Years day. All prices are subject to change, listed in $ AUS and GST is excluded. Payment can be made by Visa, Master Card or American Express Card.
3% surcharge for Amex.
Cancellation
A full refund may be given(except $10 fee) if you cancel 48 hours prior to your travel, if  not you will be charged 50%.
No shows are charged fully. $10 fee will be deducted even if you cancel 48 hours before.